Insurance Tops Questions to Massachusetts Consumer Affairs Related Agencies

The Massachusetts Office of Consumer Affairs and Business Regulation along with the Attorney General's Office, Federal Trade Commission, and Better Business Bureau have each announced its Top 5 consumer issues of 2010 in a press conference on March 9, 2011.

The top issue for consumers contacting the Office of Consumer Affairs and its agencies in 2010 was auto insurance-related questions and complaints. Over 7,000 people contacted the Office and the Division of Insurance with questions about denial of claims, adjusters, claim delays, and more.

The full list of Top 5 Questions and Complaints are: 

Office of Consumer Affairs
  • Auto Insurance
  • Health Insurance
  • Home Improvement Contractors
  • Lemon Law
  • Telecommunications
Better Business Bureau
  • Automobile Dealers – New Cars
  • Automobile Dealers – Used Cars
  • Automobile Repairing and Service
  • Banks
  • Collection Agencies
Federal Trade Commission
  • Debt Collection
  • Internet Services
  • Prizes, Sweepstakes and Lotteries
  • Internet Auction
  • Shop-at-Home and Catalogue Sales
Massachusetts Attorney General
  • Foreclosure Rescue/Loan Modification Schemes
  • Phony investment, lending and employment opportunities
  • Identity Theft
  • Deceptive Practices in New and Used Car Sales
  • Unexpected Cell Phone and Text Message Fees
For more information from the press conference and tips for avoiding consumer fraud and scams, link to the full press release.

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